Welcome to Travorjoy Travel ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website (travorjoytravel.in) and our tour and travel services.

By accessing our website, registering for an account, or booking any trip or service, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you (the "User," "you," or "your") and Travorjoy Travel.

For the purposes of these Terms:

• "Company" refers to Travorjoy Travel
• "Website" refers to travorjoytravel.in
• "Services" refers to all tour packages, travel bookings, and related services offered by the Company
• "User" refers to any person accessing the Website or using our Services
• "Booking" refers to any reservation or purchase of tour packages through our Website
• "Trip" refers to any tour package, travel itinerary, or journey offered by the Company

To book trips or access certain features of our Website, you must create an account by providing:

• Full Name (as per government-issued ID)
• Valid Mobile Number
• Valid Email Address
• Secure Password

You are responsible for:

• Maintaining the confidentiality of your password and account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account
• Ensuring that all information provided is accurate, current, and complete

The Company is not liable for any loss or damage arising from your failure to maintain account security.

You must be at least 18 years of age to create an account and make bookings. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into binding contracts.

We reserve the right to suspend or terminate your account at any time if:

• You violate these Terms and Conditions
• You engage in fraudulent or illegal activities
• You provide false or misleading information
• Your actions harm or threaten to harm the Company or other users

Users can browse available trip packages on our Website and submit booking requests. When making a request, you must provide:

• Number of persons traveling
• Names of all travelers
• Age of all travelers
• Any special requirements or preferences

After submitting a trip request:

• You can track the status of your request through your user dashboard
• Our team will review your request and contact you for confirmation
• Booking is confirmed only after advance payment is received
• You will receive a booking confirmation email with trip details

• 30% advance payment is required to confirm booking
• Balance 70% payment must be made at the time of trip commencement or as specified
• All payments are subject to applicable taxes and GST
• We accept payments through secure payment gateways, bank transfers, and UPI

All prices displayed on the Website are:

• In Indian Rupees (INR)
• Subject to change without prior notice
• Inclusive of applicable GST unless otherwise stated
• Final and confirmed only after booking confirmation

Each trip package includes specific services as detailed on the individual trip details page. Users must carefully review:

• Itinerary and schedule
• Inclusions (accommodation, meals, transportation, etc.)
• Exclusions (personal expenses, additional activities, etc.)
• Terms specific to that package

We strive to provide high-quality services. However:

• Accommodation, transportation, and other services are provided by third-party vendors
• We act as an intermediary and are not liable for deficiencies in third-party services
• We will make reasonable efforts to resolve any service issues that arise
• Service standards may vary based on location and package type

We reserve the right to modify trip itineraries due to:

• Weather conditions or natural disasters
• Government restrictions or advisories
• Safety concerns
• Operational requirements

In such cases, we will provide alternative arrangements of similar value or offer refund/rescheduling options as per our Refund Policy.

Users are responsible for:

• Possessing valid identification documents (Aadhar Card, Passport, etc.)
• Obtaining necessary permits or visas (if applicable)
• Ensuring all documents are valid for the entire trip duration
• Carrying physical copies of booking confirmations

Users must:

• Be in adequate physical and mental health to undertake the trip
• Disclose any medical conditions that may affect travel
• Carry necessary medications and prescriptions
• Obtain medical clearance for adventure or physically demanding trips
• Have appropriate travel and health insurance (strongly recommended)

Users agree to:

• Behave in a respectful and courteous manner toward other travelers, guides, and local communities
• Follow instructions and safety guidelines provided by tour guides
• Respect local customs, traditions, and laws
• Not engage in illegal activities or possess illegal substances
• Not cause damage to property or the environment
• Arrive on time at designated meeting points

We reserve the right to remove any user from a trip without refund if they violate these conduct standards or pose a risk to others.

Users must not:

• Use our Website or services for any unlawful purpose
• Provide false information or impersonate another person
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Harass, abuse, or harm other users or our staff
• Copy, reproduce, or distribute our content without permission

To the maximum extent permitted by law:

• The Company acts as an intermediary between users and service providers (hotels, transport operators, etc.)
• We are not liable for acts, omissions, or defaults of third-party service providers
• We are not responsible for personal injuries, accidents, illnesses, or death during trips
• We are not liable for loss, theft, or damage to personal belongings
• We are not responsible for delays, cancellations, or changes caused by circumstances beyond our control

We are not liable for failure to perform our obligations due to events beyond our reasonable control, including but not limited to:

• Natural disasters (earthquakes, floods, storms, etc.)
• Acts of God
• War, terrorism, civil unrest
• Government actions or restrictions
• Pandemics or health emergencies
• Strikes or labor disputes
• Technical failures or system outages

Our Website and services are provided "as is" without warranties of any kind:

• We do not guarantee uninterrupted or error-free website access
• Information on the Website may contain inaccuracies or typographical errors
• We reserve the right to modify or discontinue services without notice
• Third-party links are provided for convenience; we are not responsible for their content

In no event shall our total liability to you exceed the amount paid by you for the specific booking giving rise to the claim.

All content on our Website, including but not limited to:

• Text, graphics, logos, images, and photographs
• Software, code, and functionality
• Trademarks and service marks
• Trip descriptions and itineraries

is the property of Travorjoy Travel and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

By submitting reviews, photos, or other content to our Website:

• You grant us a non-exclusive, worldwide, royalty-free license to use, display, and distribute such content
• You represent that you own or have rights to the content
• You agree that the content does not infringe on any third-party rights
• We may remove any content at our discretion without notice

Your use of our Website and services is also governed by our Privacy Policy. By using our services, you consent to our collection, use, and disclosure of your personal information as described in the Privacy Policy. Please review our Privacy Policy carefully to understand how we handle your data.

We are committed to protecting your privacy and complying with applicable data protection laws, including the Information Technology Act, 2000 and related regulations.

All refunds and cancellations are subject to our Refund and Cancellation Policy, which forms an integral part of these Terms. Please review the Refund and Cancellation Policy carefully before making a booking. Key points include:

• 100% refund if cancelled more than 48 hours before trip start
• 50% refund if cancelled within 48 hours of trip start
• No refund for no-shows or cancellations after trip commencement
• Refunds processed within 7-10 business days

By using our services, you consent to receive communications from us via:

• Email (to your registered email address)
• SMS (to your registered mobile number)
• WhatsApp messages
• In-app notifications
• Phone calls

These communications may include booking confirmations, trip updates, promotional offers, and service announcements.

You may opt out of promotional communications by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at travorjoytravel@gmail.com
• Updating preferences in your account dashboard

Note: You cannot opt out of transactional communications related to your bookings.

We strongly recommend that all travelers purchase comprehensive travel insurance covering:

• Trip cancellation and interruption
• Medical expenses and emergency evacuation
• Personal accident and liability
• Loss or damage to baggage and personal belongings

The Company does not provide travel insurance and is not responsible for any losses that could have been covered by insurance.

You agree to indemnify, defend, and hold harmless Travorjoy Travel, its directors, officers, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your violation of these Terms and Conditions
• Your use or misuse of our Website or services
• Your violation of any third-party rights
• Any content you submit or share through our Website
• Your conduct during any trip

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

Any disputes arising out of or relating to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.

Before filing any legal action, parties agree to attempt to resolve disputes through:

1. Direct communication with our customer service team
2. Written complaint submission to travorjoytravel@gmail.com
3. Good faith negotiation for 30 days

If disputes cannot be resolved through negotiation, parties agree to submit to binding arbitration under the Arbitration and Conciliation Act, 1996, with arbitration proceedings to be held in Ahmedabad, Gujarat.

We reserve the right to modify, amend, or update these Terms at any time. Changes will be effective immediately upon posting to the Website with a new effective date. Your continued use of our Website or services after such changes constitutes acceptance of the modified Terms.

Material changes will be notified to users via email or prominent notice on the Website. It is your responsibility to review these Terms periodically.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from these Terms, and the remaining provisions shall continue in full force and effect.

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

These Terms, together with our Privacy Policy and Refund and Cancellation Policy, constitute the entire agreement between you and Travorjoy Travel regarding your use of our Website and services, superseding any prior agreements or understandings.

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

For questions, concerns, or assistance regarding these Terms or our services:

By using our Website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, our Privacy Policy, and our Refund and Cancellation Policy. You confirm that you are legally capable of entering into binding contracts and that all information provided by you is accurate and complete.