This Refund and Cancellation Policy outlines the terms and conditions under which you may cancel your trip booking and receive a refund. We strive to be fair and transparent in our policies while also ensuring operational efficiency. Please read this policy carefully before making a booking.

To confirm your trip booking, an advance payment of 30% of the total trip cost is required. This advance payment secures your seat and confirms your reservation.

The remaining 70% of the trip cost must be paid at the time of trip commencement or as per the payment schedule communicated to you by our team. Failure to make the balance payment may result in cancellation of your booking.

We accept payments through secure payment gateways, bank transfers, UPI, and other methods as specified on our website or communicated by our team.

To cancel your booking, you must:

• Send a cancellation request via email to travorjoytravel@gmail.com, or
• Call our customer service at 7486075875, or
• Submit a cancellation request through your user dashboard on our website

Cancellation requests must include your booking reference number, full name, and registered email address.

Once we receive your cancellation request, we will send you a confirmation email within 24 hours acknowledging receipt of your request. The cancellation will be processed based on the time we receive your request, not when you initiate it.

Approved refunds will be processed within 7-10 business days from the date of cancellation confirmation. The refund will be credited to the original payment method used during booking.

• For online payments: Refund will be credited to the original payment source (credit card, debit card, UPI, etc.)
• For bank transfers: Refund will be processed via NEFT/RTGS to the provided bank account
• Processing time may vary depending on your bank or payment provider (typically 5-7 additional business days)

Refunds are subject to the following deductions:

• Payment gateway charges (if applicable): 2-3% of transaction amount
• GST and taxes as per applicable rates
• Bank transfer charges (if applicable)

If you wish to change your trip date:

• Requests made more than 7 days before the trip: Free of charge (subject to availability)
• Requests made within 7 days of the trip: Subject to 10% modification fee
• Requests made within 48 hours of the trip: Not permitted; cancellation policy applies

• Reduction in travelers: Treated as partial cancellation; refund policy applies
• Increase in travelers: Additional payment required; subject to availability

Changes to the trip package (upgrade/downgrade) are subject to:

• Availability of alternative packages
• Price difference adjustment
• Minimum 7 days' notice required

In the event of circumstances beyond our control (natural disasters, political unrest, pandemics, government restrictions, extreme weather, etc.), we reserve the right to cancel or reschedule trips. In such cases:

• Full refund of all amounts paid, or
• Option to reschedule to a later date without additional charges, or
• Credit note valid for 12 months for future bookings

If minimum group size is not met, we may cancel the trip. In such cases, you will receive:

• 100% refund of all amounts paid, or
• Option to join an alternative trip of similar nature and price

We will notify you at least 7 days before the scheduled trip date.

If you fail to show up at the designated departure point without prior cancellation:

• No refund will be provided
• The entire booking amount will be forfeited
• Balance payment (if unpaid) will still be due

Our tour packages typically include:

• Accommodation (rooms/hotels as per package description)
• Transportation during the trip (as specified in trip details)
• Meals (as specified in the package - breakfast, lunch, dinner)
• Guided tours and sightseeing (as per itinerary)
• Entry fees to monuments/attractions (where specified)
• Professional tour guide services

Note: Specific inclusions vary by package. Please refer to the individual trip details page for exact information.

Unless explicitly stated in the trip details, the following are NOT included and must be paid by travelers:

• Personal expenses (shopping, souvenirs, laundry, etc.)
• Additional meals or beverages not specified in the itinerary
• Travel insurance (highly recommended)
• Tips and gratuities for guides and drivers
• Any activity or service not mentioned in the inclusions
• Medical expenses and emergency evacuation
• Visa fees (if applicable)
• Room service and mini-bar charges
• Any personal equipment or gear
• Costs arising from unforeseen circumstances (flight delays, natural disasters, etc.)

Important: All external expenses not included in the package are the sole responsibility of the traveler. We do not reimburse for any such expenses. It is the traveler's responsibility to read the trip details page carefully and understand what is included and what is not before booking.

In case of medical emergencies preventing travel:

• Medical certificate from a registered medical practitioner required
• 50% refund of advance payment may be considered
• Option to transfer booking to another person of similar profile

If you choose to leave the trip midway:

• No refund will be provided for unused services
• All future services will be considered forfeited

If you experience service quality issues during your trip:

• Immediately notify our trip coordinator or call our helpline
• We will make reasonable efforts to resolve issues on-site
• Document issues with photos/videos if possible
• Submit a formal complaint within 7 days of trip completion

If you disagree with a refund decision:

• Submit a written appeal to travorjoytravel@gmail.com within 15 days
• Include booking details, reasons for appeal, and supporting documents
• We will review and respond within 10 business days
• Final decision rests with company management

• All cancellation and refund requests must be submitted in writing (email or through user dashboard)
• Verbal requests or telephonic cancellations must be followed by written confirmation
• Cancellation timing is calculated from the scheduled trip start date and time
• Public holidays and weekends are included in processing timelines
• This policy is subject to change; the version applicable at the time of booking will govern your transaction
• We reserve the right to make exceptions to this policy at our discretion
• Any disputes are subject to the jurisdiction of courts in Ahmedabad, Gujarat only