Welcome to Travorjoy Travel ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, store, and protect your data when you use our website (travorjoytravel.in) and our tour booking services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

When you register on our website, we collect the following information:

• Full Name
• Mobile Number
• Email Address
• Password (encrypted and stored securely)

When you book a trip or tour package, we collect:

• Number of persons traveling
• Names of all travelers
• Age of all travelers
• Trip preferences and special requirements

• Payment details (processed through secure payment gateways)
• Booking history and payment records
• Advance payment information (30% booking amount)

• IP address and browser information
• Device information and operating system
• Cookies and usage data
• Pages visited and time spent on our website

We use your personal information for the following purposes:

• To create and manage your user account
• To process your trip bookings and reservations
• To communicate with you regarding trip confirmations, updates, and modifications
• To process payments and refunds
• To provide customer support and respond to your inquiries
• To send booking confirmations, trip details, and important notifications
• To improve our services and website functionality
• To comply with legal obligations and regulatory requirements
• To prevent fraud and ensure security of transactions
• To analyze website usage and user preferences

We may share your information with trusted third-party service providers who assist us in:

• Payment processing
• Hotel and accommodation booking
• Transportation services
• Email and SMS communication services

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

You have the right to request deletion of your personal data. To request deletion, please send an email to travorjoytravel@gmail.com with the subject line "Data Deletion Request." We will process your request within 30 business days, subject to legal obligations that may require us to retain certain information.

We may be unable to delete certain information if:

• Required by law or regulatory requirements (e.g., GST records, tax documentation)
• Necessary for ongoing legal proceedings or disputes
• Required to prevent fraud or ensure security
• Needed to complete pending transactions or refunds

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure password storage using industry-standard hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls limiting employee access to personal data
• Secure payment processing through certified payment gateways
• Regular backup of data to prevent loss

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Under applicable data protection laws, you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can update or correct your personal information through your user dashboard or by contacting us
• Right to Deletion: You can request deletion of your personal data (subject to legal exceptions)
• Right to Data Portability: You can request your data in a structured, commonly used format
• Right to Withdraw Consent: You can withdraw consent for data processing at any time
• Right to Object: You can object to certain types of data processing
• Right to Lodge a Complaint: You can file a complaint with relevant data protection authorities

To exercise any of these rights, please contact us at travorjoytravel@gmail.com or call 7486075875.

Our website provides a user dashboard where you can:

• View and manage your trip bookings
• Make trip requests and track their status
• Update your personal information
• View your booking history
• Access payment and refund information
• Communicate with our team regarding trip confirmations

When you make a trip request, our team will contact you directly for confirmation and payment processing.

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your login information
• Understand how you use our website
• Personalize your experience
• Analyze website traffic and performance

You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionality of our website.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.